Cloud Practice · ASEAN
Scaling a cloud practice from 41 to 167 FTEs in 90 days
Capacity, capability and commercial governance built in parallel to meet 2.8x YoY demand growth.
$18M portfolio delivered at 138% of target
2.8x YoY growth and 25% cost optimization
CSAT sustained at 4.75/5
Challenge
Rapid growth in cloud, data and GenAI demand outpaced delivery capacity, with margin and predictability at risk.
Approach
- Mobilized global cross-functional hiring and onboarding at pace across multiple geographies.
- Established Cloud, FinOps and PPM Centers of Excellence with standardized delivery frameworks.
- Instituted forecasting, utilization and margin governance alongside AWS partnership motions.
What I took away
- Hiring velocity without an onboarding and delivery framework converts growth into churn.
- Utilization and margin visibility must arrive with the headcount, not after it.
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