Alok C Dalal

Case studies

Transformation stories, told through outcomes.

A selection of programs I have led across energy, BFSI, healthcare, pharma and telecom — the challenge, the approach taken, and the measurable result.

Energy · UK & Europe

€15.5M data center transformation across six global sites

€900K in realized savings

6,200+ workloads migrated and consolidated

4.7–4.9/5 customer satisfaction sustained

Challenge

A multi-site legacy estate with 6,200+ workloads and 1,437+ applications, high run costs and limited visibility across a multi-vendor landscape.

Approach

  • Ran discovery, application dependency mapping and disposition analysis (6R) across all six sites.
  • Built the business case, wave plan and executive governance model with the client leadership team.
  • Directed consolidation, hybrid migration and automation with multi-vendor delivery teams.
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BFSI

AI-enabled real-time analytics for trading and risk

30% improvement in risk and trading decision quality

Single governed view across trading, client and market data

Challenge

Trading, client and market data sat in disconnected systems, slowing risk assessment and decision-making for the front office.

Approach

  • Designed a unified analytics platform on Redshift, Glue, Aurora and Athena.
  • Integrated trading, client and market feeds with governed data quality and security controls.
  • Enabled near real-time dashboards and analytical models for risk and trading teams.
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Healthcare & Insurance

Multi-region AI-ready data lake for claims and underwriting

40% faster claims processing

ML-based fraud analytics operational across regions

Challenge

Fragmented claims, underwriting and customer data across regions prevented ML-driven risk scoring and fraud detection.

Approach

  • Delivered a multi-region data lake with governed ingestion of claims, underwriting and customer data.
  • Enabled ML risk scoring and fraud analytics on top of the curated data layer.
  • Embedded compliance, data residency and security requirements into the architecture.
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Cloud Practice · ASEAN

Scaling a cloud practice from 41 to 167 FTEs in 90 days

$18M portfolio delivered at 138% of target

2.8x YoY growth and 25% cost optimization

CSAT sustained at 4.75/5

Challenge

Rapid growth in cloud, data and GenAI demand outpaced delivery capacity, with margin and predictability at risk.

Approach

  • Mobilized global cross-functional hiring and onboarding at pace across multiple geographies.
  • Established Cloud, FinOps and PPM Centers of Excellence with standardized delivery frameworks.
  • Instituted forecasting, utilization and margin governance alongside AWS partnership motions.
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Pharma

Standing up a delivery organization in six weeks

14%+ YoY engagement profitability

Delivery organization live in 1.5 months

Challenge

A pharma client needed transition, cloud migration and analytics delivery capability from a standing start.

Approach

  • Built the delivery organization, governance and transition plan in 1.5 months.
  • Executed AWS migration and data analytics workstreams under a single governance forum.
  • Managed commercial health through disciplined forecasting and utilization control.
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Telecom

Predictive analytics on SageMaker

25% improvement in forecast accuracy

$4M annual reduction in operating cost

Challenge

Operational forecasting relied on manual, backward-looking processes, driving avoidable cost and service risk.

Approach

  • Delivered AI/ML predictive analytics models on Amazon SageMaker.
  • Integrated network and operational data sources into a governed feature pipeline.
  • Embedded model outputs into operational planning routines.
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